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Frequently Asked Questions (FAQs)

Is your cycling tour safe?

Yes, our cycling tour is PERFECTLY safe. SAFETY is of paramount importance to us. All our mountain bikes are new and well maintained and come with full suspension as well as front and rear disc brakes. You will be accompanied by at least two guides. You will also be followed by a supporting A/C van along the journey. In case you get tired or can't continue the ride, you can safely get back into the car. We provide many alternative cycling routes, whether you want the easy track or the hard one, it's all up to you. Just follow your guide instructions then everything will just fine.

I am travelling alone, can I join your tour?

We run our bike tour with a minimum of 2 participants. If you are a solo traveller you can still send a request for bike tour with an exception that we cannot confirm your request right away unless we have already had other parties doing the tour on your requested date. In case we cannot find other parties for you, we will suggest you with another date available for you to join in.

I have a large group of more than 15 people, can you accommodate ?

Though we limit the number of participants to maximum of 10 or 12 people, we can still accommodate larger group by providing more guides to the group. We highly recommend you to make reservation at least 2 days in advance for this type of group tour. Special price is also available for group booking.

One of us doesn't know how to ride, can she/he join us ?

Our cycling routes are mainly on small village's roads, back-roads and some off-road paths so we do NOT provide tandem bike as this kind of bike would only suitable for on-road & wider tracks. However we provide scooter option either for kid or adult. With this option he/she can still join the ride and get the best experience possible just like the other participants. But if you are not too keen on this option, you can join us from within the support car which will follow us during the ride. Because the car can only follow us from wider/main roads, the experience will not be as great as taking the scooter options.

What happen when it rains? 

Bali is an amazing island to experience no matter what the weather conditions are like, we offer our tours rain and shine. Raincoat is included without any extra charges.

Do I need to make reservation? 

As internet connections in Bali are generally not so good and not all accommodations provide wifi access to their customer, we recommend you to make reservation while you are in your country. If you need to reschedule your tour once you get to Bali, you can simply call or text us in case internet connection is unavailable.

If you plan ahead before you go for your holiday, then you don't need to worry about any missed bookings or break up your holiday schedule. Release your worry and focus only on enjoying your holiday ! LET US TAKE CARE OF THE REST.

How to book your tour online?

Booking our tour is easy, fast and secure.

  1. Simply click the 'Book ' on menubar or click 'Booking Now' button found within the page.
  2. Complete the reservation form. Please ensure your email address is correct and valid because the reservation confirmation will be sent into your email address.
  3. Give us your phone number for easier communication.
  4. Give us your hotel/villa/accomodation information (your hotel name & address and also the name registered there) for pick-up purpose.
  5. Select your tour date and set the number of person who will join the tour.
  6. Check your e-mail inbox, look for our confirmation e-mail and follow  the instructions in the e-mail. If you cannot find our confirmation e-mail, try checking your junk or spam folder of your e-mail account.

Do I have to book my hotel first?

No, you don't. You do not have to book any hotel first in order to book our tour. You can inform us about your hotel details later. You can also change your hotel information, just be sure to inform us about it.

Can I change the tour’s date after booking? 

We understand that plans can change and that you may need to reschedule your tour. Once your booking is confirmed, you will receive a confirmation email with your reservation details, including the local operator's telephone number. You can call them directly with any last-minute questions or date-change requests. Please don't forget to mention that you have made your booking with us via our online website booking system. All changes subject to availability.

Is deposit needed?

For a group of more than 6 participants, a small amount of deposit will be highly appreciated to secure your booking though we will not insist on it as you can simply complete the payment in cash after the trip. You can directly send us deposit and set the amount to be sent when you are filling the online reservation form and choose PayPal as your payment method. If you do not have PayPal account, please contact us for bank account information and possibility of wire transfer.

Do you also accept credit cards payment? 

We are a small family business company. For all our tours paid in Bali we accept cash in IDR (Rupiah), USD (American Dollar), AUD (Australian Dollar) and Euro. Payment can be made directly to your guide at the end of your trip.

We also accept major credit cards (Master Cards, Visa, American Express) via PayPal internet payment gateway through our website payment portal. After completing the reservation form, you have an option to complete your payment online via paypal. If you use this option you will then be redirected to PayPal check out page where you can type your credit card/paypal account information and proceed with the payment.

What is your cancellation policy?

We request your cooperation to inform us in advance by email if you have to cancel your tour with us. If you need to cancel the tour on the day, please contact directly
Agus +(62) 81222122126

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